Customers call or message after hours and get no response, leading to missed opportunities.
Support teams struggle to keep responses consistent across phone, chat, and WhatsApp.
AI customer care • November 2024
Never miss another call.
Callwisely deploys one AI across your customer channels to answer questions 24/7, capture leads, and keep every conversation in one place.
Live link
Open demo previewReplace the placeholder demo URL with the final production link when the project goes live.
Step 1
Deployed one AI across channels
We designed a shared knowledge layer so the AI can answer consistently across phone, web chat, and WhatsApp.
Step 2
Added a unified conversation dashboard
All conversations are visible in one place, with simple analytics to track volume, satisfaction, and what customers ask most.
Gallery
Delivery snapshots
Project brief
- Client
- Vumbuzi
- Engagement
- Product strategy, conversational UX, AI integration
- Timeline
- Apr 2024 – Nov 2024
Outcomes
- Customers get instant answers 24/7 across key channels.
- Teams gain a single view of conversations and outcomes.
Services
Product strategy
Conversational design
Omnichannel support
Stack
Phoenix
PostgreSQL
Background jobs
LLM integrations
Telephony
More work
View all projects
Related case studies
Hiring assessments
Aptitude Test
An AI-powered candidate assessment platform that generates role-specific aptitude tests, sends a single link, and produces interview-ready reports.
Healthtech
GHCE Hospital System
A hospital management system covering patient records, appointments, billing, and clinical workflows.